Last updated: September 20, 2026
This policy covers subscriptions to Slopscan’s Pro and Agency plans, billed monthly through our payment processor, Dodo Payments.
1. Cancelling your subscription
You can cancel your subscription at any time from Settings or through the Dodo Payments customer portal. When you cancel, you keep access to your plan’s features until the end of the billing period you’ve already paid for — we do not prorate or refund the unused portion of a cancelled billing period, except as described below.
2. Refunds
All subscription payments are non-refundable, except where required by applicable law. If you’re located in a jurisdiction that grants you a statutory right to cancel and receive a refund within a certain period after purchase (for example, certain distance-selling or consumer-protection rights in the EU or UK), that right applies to the extent required, and nothing in this policy limits it.
3. How refunds are processed
Approved refunds are issued to your original payment method through Dodo Payments and may take several business days to appear, depending on your bank or card issuer.
4. Failed and disputed payments
If a payment fails, we may retry it or suspend access to paid features until payment succeeds. If you initiate a chargeback or payment dispute with your bank instead of contacting us first, we reserve the right to suspend your account while the dispute is resolved.
5. Changes to this policy
We may update this policy from time to time. If we make a material change, we will notify you (for example, by email or an in-app notice) before it takes effect.
6. Contact
Questions about billing or refunds can be sent to hello@slopscan.app.